Duplicate control

Bitrix24 app for merging duplicates

The task

Develop a Bitrix24 app that finds duplicate contacts, leads and companies and merges them without losing data.

What we did

• Analysis of standard Bitrix24 limitations
• Specification
• Search and merge algorithm design
• UI design
• App development on the Bitrix24 REST API
• Search by phone, email and TIN, bulk merging
• Publishing on the Bitrix24 Marketplace
• Support and improvements

The result

The app is successfully used by companies, including large enterprises, with more than 1,000 installations. CRM is cleaned of duplicates in a few clicks: the app finds matches, lets you choose the primary record and merges records in bulk.